Service Philosophy

Person Centred Approaches and the Natural Life Cycle

As people grow and develop the way their services are delivered also change.

For children receiving services, the priorities of the family is the focus of service delivery. As the child becomes older, he/she will begin to have a greater say in the priorities that are been addressed by services, eventually as the person reaches adulthood, supports will be organised around what is important to him/her. At each stage in the life cycle the changing role of the family as the personís main advocate and supporter is acknowledged. The person remains connected to their family. The natural supports that families provide are nurtured and sustained over time.

The terms Family Centred and Person Centred are based on precisely the same values and principles. They are in fact the same approach applied to different stages of the life cycle. The different terms simply reflect the different ways of organising services and supports for children and adults.

Family Centred Practice

Family centred practice is an approach that focuses on the whole family and not just the child requiring support. It recognises that the well being and development of the child is dependent on the well being of each of the family members and the family as a whole.

Family centred practice ensures that supports provided are drawn from family priorities. It requires that there is family involvement in the identification and measurement of achievements. It recognizes that each family has its own role, values, structures, beliefs and coping styles. Respect for and acceptance of this diversity is a cornerstone of family centred practice. It necessitates that support is provided in a way that focuses on each familyís unique strengths.

The intended benefit of supports is improvement in quality of life as defined by the family.
Person Centred Practice

Person centred practice is a process whereby the service organisation places the adult person with a disability first. The central characteristic is the way services are organised around what is important to the person from his/her perspective.

Organisations that work in a person centred way are outward looking and act as bridges to the community for the people they support. 

A person centred service promotes the concept of social inclusion by supporting people to move from situations of dependency to full participation in community life.

The intended benefit of supports is the improvement in the personís quality of life as defined by them.

Best Value
The value of person centredness guides the way we implement our Mission and deliver our support services in Western Care Association.
An essential perspective of person centredness is that the Association utilizes all of its available resources in the most efficient and effective way to support the best life outcomes for the people who use our services.
This is what we mean by Best Value   and embedded in our Strategic Plan is the requirement to ensure that this is the way we do things and that we have a means of checking that what we do meets this fundamental value.
This is a challenge for all of us that requires creative and innovative thinking, accountability and good management in the use of all our resources and will also involve, in some instances, change in practices and the way we do things.